Shipping & No Hassle Returns
**Not all items ship for free. Please check the item's listing to see if that item is eligible for free shipping. Some items are just too heavy to offer free shipping.
Shipping & Delivery
*Most orders ship within 24 hours and get delivered to you in 3 days or less. Of course, some orders may take longer because of impeccable human error (and carriers do tend to delay packages at times). We do give it our best. That's why 99% of our packages get delivered in 3 days or less. That's pretty impressive for a small family business like us.
We ship to all 50 United States, APO, FPO, and DPO and to select international addresses.
We want you to have an accurate expectation to receiving your goods. We ship the fastest, most secure, and least expensive way possible from our warehouse in Tennessee, USA. We ship UPS, FedEx, and USPS (United States Postal Service). Most orders ship within 1 business day of receiving your order. Some orders may ship directly from the manufacture.
Please note: our warehouse does not ship UPS or FedEx on Saturdays, Sundays, or holidays. These are considered non-business days for UPS and FedEx. Additionally, if the billing address and shipping address on your order do not match, or if your billing information does not match the information on file with your credit card, there may be a delay in processing and shipping your order while we verify the order with your card issuer.
We currently ship internationally by USPS First Class International and USPS Priority Mail International.
UPS Ground Transit Times from our Warehouse in Tennessee
When using the Sgttroys.com, we may ask for your e-mail address, postal address, telephone number, and credit card information (if you place an order).
Information that is obtained at our site is encrypted through a powerful industry-standard, SSL (Secure Socket Layer) technology to ensure that your information is always encrypted and safe. We do not and will not further access any credit card information you provide. Your credit card information will not be shared with any company outside Sgt. Troy's Military Store or sgttroys.com and will only be used for the sole purposes of processing your order at the time you make a purchase.
We take care of our customers. We will not sell, rent, share or make available in any other way your e-mail address or contact information outside of Sgt. Troy's Military Store or sgttroys.com. We might use your email address to notify you of promotions, discounts, or product news from Sgt. Troy's Military Store and/or sgttroys.com. You may choose to opt out of these communications.
Returns & Replacements
30-Day return policy on all items, excluding clearance items.
If the item you receive does not meet your expectations, we are happy to exchange items or offer a refund for the purchase amount less shipping fees. You may login to your SGT TROYS Account, call, or email us to receive a return authorization. We will issue you a return authorization and email you return instructions. Please do not return items without a valid Return Authorization (this is only for us to help keep up and identify who is getting a refund for what).
Although, it's no hassle returns, in order to accept your return, the items being returned must be new, unworn, must not smell of smoke, returned with all boxes, packing materials and tags intact. If your return item includes a shoe box, please do not use that box as the shipping package. Returned items in marked or damaged shoe boxes may be refused by the post office and you will not be credited for the return. To avoid this, place your return item in a box to ensure its safety during the shipping process. We apologize for any inconvenience but we must be able to resell the returned item as new. We cannot accept boots that have been worn outside for return or exchange. There must be no soiling, sand or scuff marks on the boots or they cannot be restocked.
Returns must be received within 30 days of the delivery date. Shipping fees are never refundable. Any item returned with no corresponding exchange will be charged up to a 10% restocking fee which is deducted from your refund.
Once we have approved your return and received the product back, we'll exchange or give you a refund minus the shipping.
We can only refund the card you used at time of purchase in correspondence with your order. No other card will be refunded except the card or payment method you used at time of purchase of your order.
No return or exchange on books or clearance items. Books and clearance items are sold AS IS.
Sgt. Troy's Military Store reserves the right to cancel a return or exchange if there is any fraudulent activity within the return process.
If an item is return because the customer no longer wants the item, return shipping is the responsibility of the customer.
If an item was received damaged, missing parts, or not as described, we will gladly pay for return shipping.
You can choose any traceable method to ship your return or exchange to us. We will gladly process a return label at your request. Simply tell us at the time you call to set up your return authorization and we will email you a USPS or FedEx return shipping label. Just print the label off on your home computer, tape to the outside of your package, and drop it off with a USPS or FedEx driver or at a USPS or FedEx store. The cost of the label will be charged to the credit card on file for exchanges and deducted from your return refund.
The item must be returned within 30 days via a traceable shipping service to be eligible for return. If the item is returned damaged, the item will not be eligible for exchange or refund of the purchase amount. Items returned beyond the 30 day limit cannot be refunded.
To know if an item is used, look at the title or description of the product on our website or your invoice. If an item is used, we will label the item used in the description and/or title of the product on our website along with the specific condition of the item. Every item that is new will not say used in these areas of the item.
Ordering & Payment Methods
We accept and prefer VISA, MasterCard, Discover, American Express, and PayPal on our secure web server. We accept checks and money orders. Simply print out your order after you have determined the correct shipping fees and mail your order to us: Sgt. Troy's Military Store, 2506 Hwy 43 North, Suite 102, Lawrenceburg, TN 38464. Once the check or money order has cleared our bank, the order will be shipped. This can take up to 10 business days depending on your banking institution.
Gift Cards & Gift Certificates
Gift cards/Gift Certificates have no expiration date and are not returnable or refundable for cash. Sgt. Troy's Gift Cards are only good at Sgt. Troy's and sgttroys.com. By purchasing a Sgt. Troy's Gift Card or Gift Certificate, you agree to these Terms and Conditions.
The most effective method of contact is through email here. We respond within 24 to 48 hours in most cases.
Sgt. Troy's Military Store
2506 Hwy 43 North, Suite 102
Lawrenceburg, TN 38464
To view your current or past order information, log into your account and click the "your order" button. Here you will see what orders have shipped, orders that are pending shipment, or orders you have placed in the past.
Updating Account Information
While we strive to make sure you receive accurate order information, it is important to keep your account information up-to-date for receiving notifications of shipment and order details. You may change payment options, ship to addresses, and billing addresses by logging into your account and clicking the "account information" button.
Store Pickup and Curbside Pickup
When selecting Store Pickup during purchase, a customers order will be held for 15 days from date of purchase and customer agrees to pickup the item within the 15 day holding period. When choosing Curbside Pickup during checkout, a customers order will be held for a period of 15 days and customer agrees to pickup item within the 15 day holding period at our pickup location outside our store. We will gladly bring the item to you once phoning us at your time of arrival. If customer does not pickup their order within 15 days, they may receive a refund upon request and/or attempt to re-pickup their order by scheduling a pickup date.
We cannot guarantee an item will be available once an order is placed and/or a pickup date has been missed.
In-store pick up is currently available to online and phone orders placed within the United States and U.S. Addresses only.